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SPECIALIZED SUPPORT

We know the importance of our customer鈥檚 time and the value of an efficient operation.

What is our IT Specialized Support methodology?

KCS v6 | Knowledge-Centered Service

This support methodology is build on knowledge bases, which allows us to provide timely solutions and recommendations to avoid future incidents.


Key benefits
1
Improved time to resolution
2
Improve the response time
3
Issue reduction
4
Incident Prevention
5
SCRUM Methodology
Resoluci贸n de casos en menor tiempo
Oracle NetSuite

We constantly work on continuous improvement in order to offer a quality service through:

Ticket management system for customers

Ticket management system for customers

Updated knowledge base

Updated knowledge base

Boards for activity control

Boards for activity control

Multiple channels of communication with our customers

Multiple channels of communication with our customers

Support Policy Control

Support Policy Control

Evaluation and resolution of incidents

Evaluation and resolution of incidents

Do you need to reduce response times to the small daily problems of your company?


Increase your productivity with our Support Service for ERP and Oracle NetSuite CRM.

Our support service is only available for Oracle NetSuite users

Is not necessary a change of partner.

Send us your incidents and you will receive a response through different channels, according to your service support plan. And, with your stabilized system, it is time to seek continuous improvement and innovation, adapting the needs of your business.

If you need a first level support team, we can help you!

Service Support Plans

STANDARD

$299.00 USD

  • Response Time: 4hrs.
  • Solution time up to: 8hrs.
  • KCS methodology
  • Recommendations for continuous improvement, based on system knowledge
  • Service available in English and Spanish
  • Certified staff
  • 2 Events at once
  • 4 Tickets *
  • Online event management platform.

PLATINUM

$599.00 USD

  • Response Time: 1hr.
  • Solution time up to: 4hrs.
  • Preference
  • Preferential rate out of policy
  • Priority support care
  • Preference rate during extraordinary hours
  • Online event management platform.
  • 4 Events at once
  • 10 Tickets *

I need a
CUSTOMIZED Plan

CONTACT US

Service Support Plans

FROM

$299.00 USD

  • Response Time: 4hrs.
  • Solution time up to: 8hrs.
  • KCS methodology
  • Recommendations for continuous improvement, based on system knowledge
  • Service available in English and Spanish
  • Certified staff
  • 2 Events at once
  • 4 Tickets *
  • Online event management platform.
More information

FROM

$599.00 USD

  • Response Time: 1hr.
  • Solution time up to: 4hrs.
  • Preference
  • Preferential rate out of policy
  • Priority support care
  • Preference rate during extraordinary hours
  • Online event management platform.
  • 4 Events at once
  • 10 Tickets *
More information

I need a
CUSTOMIZED Plan

CONTACT US

Why Margen IT Support?

  • Extensive implementation experience
  • Custom Vertical Solutions
  • Oracle NetSuite Partner
Resoluci贸n de casos en menor tiempo Agilizaci贸n en tiempos de respuesta Reducci贸n de incidencias Prevenci贸n de incidencias Metodolog铆a SCRUM